Introduction:
These Terms and Conditions (“Terms”) govern the sale of travel services and related products (“Services”) by My African Routes (“we”, “our”, “us”) through our website, https://myafricanroutes.com. By purchasing our Services, you agree to be bound by these Terms.

1. Definitions

• Customer: Any individual or entity purchasing Services from My African Routes.
• Services: Travel packages, accommodations, tours, and any other related products offered by My African Routes.

2. Orders and Payments

• Placing an Order: Orders can be placed via our website or by contacting us directly. All orders are subject to acceptance and availability.
• Pricing: Prices for our Services are listed on our website. We reserve the right to modify prices at any time without prior notice. However, once an order is confirmed, the price agreed upon will not change.
• Payment Terms: Full payment or a deposit (as specified at the time of booking) is required to confirm your order. The balance must be paid by the due date specified in your booking confirmation. We accept payments via credit card, bank transfer, or other methods as listed on our website.
• Failure to Pay: If you fail to make a payment by the due date, we reserve the right to cancel your booking without refund.

3. Cancellations and Refunds

• Customer Cancellations: If you wish to cancel your booking, you must notify us in writing. Cancellation fees may apply based on the time of cancellation relative to the start date of the Service. Specific cancellation policies will be detailed in your booking confirmation.
• Refunds: Refunds will be processed according to our cancellation policy. Refunds will be made to the original payment method within a reasonable period of time.
• Cancellation by My African Routes: We reserve the right to cancel a Service due to unforeseen circumstances. In such cases, you will be offered a full refund or an alternative Service of equal value.

4. Changes to Services

• Customer-Initiated Changes: If you wish to make changes to your booking after confirmation, we will do our best to accommodate your request. However, changes may incur additional fees or may not be possible depending on the timing and availability.
• Changes by My African Routes: We reserve the right to make minor changes to the itinerary or accommodations, provided these changes do not significantly affect the overall experience. Major changes will be communicated to you as soon as possible.

5. Travel Insurance

• Requirement: We strongly recommend that all customers purchase comprehensive travel insurance that covers medical expenses, trip cancellation, and other potential risks associated with travel.

6. Liability

• Limited Liability: My African Routes is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Services, except in cases of gross negligence or willful misconduct.
• Third-Party Providers: We work with third-party providers to offer certain Services. While we carefully select our partners, we are not liable for any issues that may arise from services provided by third parties.

7. Customer Responsibilities

• Passport and Visa Requirements: It is the responsibility of the customer to ensure that all travel documents (passport, visa, etc.) are valid and in order before departure.
• Health and Safety: Customers are responsible for ensuring that they are medically fit to travel and that they follow health and safety guidelines during their trip.

8. Complaints

• Procedure: If you have a complaint about our Services, please contact us as soon as possible so that we can address your concerns. Complaints must be made in writing within 14 days of the conclusion of the Service.

9. Governing Law

• Jurisdiction: These Terms are governed by the laws of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Updates to These Terms

• Revisions: We reserve the right to update these Terms at any time. The most current version of the Terms will be posted on our website and will apply to all orders made after the date of the update.

Contact Information:
For any questions regarding these Terms, please contact us at:
Email: travel@myafricanroutes.com
Tel: +27 6 64 22 09 09